.png)
TERMS & CONDITIONS
Definitions
‘Therapist’, ‘I’, ‘we’ or ‘Psychologist’ – Dr. Naomi Page
‘Client’ – Those whom are taking part in sessions with the ‘Psychologist’ or are in correspondence with the ‘Psychologist’ and have parental responsibility for the person taking part in sessions.
‘Insurer’ or ‘Insurance Provider’ – AXA, AVIVA, CIGNA, VITALITY, WPA. Any organisation in which healthcare insurance is provided.
‘Session’ or 'Appointment' – The booked time slot with the ‘Psychologist’ either online or in person.
Access to the Website and Content
This web site is owned and operated by Chartered Clinical Psychologist, Dr. Naomi Page at Next Page Psychology Services Ltd. Visitors to this web site are bound by the following terms and conditions, please read these carefully before booking a session.
Disclaimer
Invoices are processed and sent using Quickbooks. Payments are to be made using bank transfer to a Monzo Bank Limited business bank account held by Next Page Psychology Services Ltd.
This web site contains material which may include text and images, which are protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by Dr. Naomi Page or have been licensed to it by the owner(s) of those rights. You may not: broadcast, copy or distribute, alter or tamper with in any way or otherwise use any written, visual or recorded information and other material contained in this website unless clearly stating the original source and with prior written permission. These restrictions apply in relation to all or part of the material on the web site; you must not remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the web site; link to this web site; assume logo or branding or name without our express written consent.
Next Page Psychology Services reserves the right, in it's sole discretion, to revise or modify these Terms at any time, and the client agrees to be bound by such revisions or modifications. The client is responsible for viewing these Terms periodically. The continued use of the service after a change or modification of these Terms has been made will constitute the clients acceptance of the revised Terms.
Consent
We collect certain data from you to meet mandatory requirements regarding medical notes. There is a legal requirement to keep medical notes for a period of time after treatment. This can vary in length depending on your age and ability to consent but will be for a minimum of 7 years. Your details will be destroyed after this period.
We also collect data to assist in the administration of our business to provide you with an effective service. We would like to use your contact details to assist with the administration of your appointments/changes to scheduled appointments and/or reminders about appointments. To further enhance our service to you, we would like to be able to update you on any information regarding Next Page Psychology Services.
We take your privacy seriously and will take all reasonable steps to ensure the protection of your data. Please note that your right to be forgotten cannot override the legal requirements to keep medical notes for the mandatory periods. You can request a copy of any data held about you by submitting an Access Request. We use WriteUpp – Practice Management Software to manage our client details and data. WriteUpp is a cloud-based practice management software which uses a secure server that is GDPR compliant.
Code of Ethics and Guidelines
The Psychologist adheres to the code of ethics and guidelines set up by the Health and Care Professions Council (HCPC; Registered Practitioner Psychologist number PYL34507), and the British Psychological Society (BPS). The Psychologist is additionally registered and adheres to Data Protection guidelines.
Confidentiality
Information and details of sessions may be shared in the context of clinical supervision without any identifying information. However, there are situations where confidentiality may have to be broken including any injuries or harm that may occur to you or another; any risk involving the case of child abuse; and any information about an act of terrorism that has been disclosed. If circumstances allow, the Psychologist will endeavour to always inform and discuss the issue of confidentiality with the client first if confidentiality is going to be broken.
Sharing Information
Generic professional practice guidelines published by the British Psychological Society (BPS) specify that the best practice for psychologists is to share limited and an agreed amount of information with other health professionals e.g. a client’s General Practitioner (GP). This aims to promote the safety and protection of the client and the public, in order to carry out the duty of care for the benefits of clients, this is one of the reasons why GP details are requested at the beginning of therapy. If you wish the Psychologist to contact your GP please request this otherwise the Psychologist will assume the client does not wish the Psychologist to share information with them.
Confidentiality will be honoured except in circumstances where the client discloses information about harming themself or others, and in situations where perceived risks are involved. In such circumstances the Psychologist will need to communicate with the clients GP or other relevant sectors. Furthermore, if in any case, the client wishes the Psychologist to share their information with other health professionals, please state this and the Psychologist will ask the client to sign an agreement for the Psychologists disclosure of the clients information to others.
The psychologist may liase with other services if given permission explicitly by the client to do so.
When supporting young people the psychologist and client family will discuss ways to share information to promote joined up working, however the clients confidentiality will be respected and maintained. Parents are welcome to share information within the session time. If the parents wish to discuss things further an additional session, to be invoiced, may be agreed to allow sufficient time for this.
Length and Location of Sessions
Each individual and couple therapy session lasts for 50 minutes. The frequency and the number of sessions will be discussed and agreed with the client during an initial consultation.
Appointment locations will be agreed at the start of sessions. Online sessions will be held over zoom. An appointment invitation will be sent out on the day of the appointment.
Bookings
Appointments will be made via correspondence with the Psychologist.
Lateness
Extensions cannot be added to the end of the session due to other client appointments. If the client is late for the session no full or part refund will be provided. If the client does not attend the session in the first 15 minutes following the agreed start time, the session will be terminated with no full or part refund provided.
Cancellation of sessions
In the case of cancellation and alteration of sessions, 48 hours’ notice before the date and time of the clients session is required at all times, otherwise the full session will still be charged. If the client wishes to cancel a session due to unforeseen circumstances, circumstances out of their immediate control or an emergency, the 48 hour cancellation policy will still apply.
Any session (insured/uninsured/private) which is cancelled or rescheduled by the patient with less than 48 hours notice, will be charged in full to the client unless the cancelled or rescheduled session is taken up by another client.
Cancellations can be accomplished by sending an email or text message to the Psychologist.
Couple/Pair/Group sessions
Following the initial telephone consultation session each client will be offered an individual assessment session. Once therapy begins, each session will only begin once all clients are present.
Trainees Information
The Psychologist is available to work with psychology, psychotherapy or counselling trainees/students in different capacities – as a clinical supervisor, an academic consultant/a research supervisor for MSc and Doctorate Trainees, and a personal therapist. Trainees receive a reduced rate to the Psychologists professional service.
Crisis
The Psychologist will not be able to provide support during a crisis period. If the client feels that they are in a crisis situation or are in any kind of danger of harming themself or others and are in need of immediate help, the client may consider the following:
Contact your General Practitioner (GP), he/she may refer you to the local community mental health team e.g. CMHT
Call NHS 111 to help get the right advice and treatment when urgently required
Visit your local Accident and Emergency (A & E) Department at the nearest hospital
Ring the NHS crisis line on 0800 028 8000
Ring the Samaritans on 08457 909090 (available 24 hours a day, seven days a week)
Fees
Initial 10-minute telephone consultation session – Free of charge
Individual 50 minutes session – £100
Couples 50 minutes session – £110
Trainees/Supervision – £95
There is an additional charge of £20 for face to face bookings.
The Psychologist reserves the right to change the pricing structure. Appropriate notice (no less than 4 weeks) will be provided to the client should there be any changes to the pricing structure. Insurers may be charged at the couples session rate.
Fees for Additional Services
Additional services are anything that occurs outside of the allocated appointment time. This may be the need for additional telephone calls, written reports and letters. These will be charged at the individual hour rate stated above.
Payment
Upon agreement of the first appointment with self funded clients an invoice will be raised and sent to the email address provided by the client. Payment is due on receipt of the invoice in advance of the first session and is required in order to confirm the session and complete the booking. If payment is not received for the invoice within 24hrs of the invoice being sent the session time will be released. For subsequent sessions an invoice will be sent to the email address provided by the client following the session, payment is due on receipt of the invoice. Payment can be made via bank transfer (details on invoice).
Invoices are processed and sent using Quickbooks. Payments are to be made using bank transfer to a Monzo Bank Limited business bank account held by Next Page Psychology Services Ltd.
Non-Payment – The Psychologist reserves the right to charge interest and additional fees on late payments. Please note that future sessions may be suspended if there is a delay or failure to make payment.
If unforeseen circumstances occur the Psychologist reserves the right to work with the client in order to arrange a suitable payment schedule, at their discretion.
Non payment may result in escalation including third party debt collection services being hired and provided with the relevant details in order to assist in the collection of any monies owed.
Invoices are processed and sent to clients using Quickbooks.
Insurers
It is the client’s responsibility to ensure that the insurer they are using provide payment for their sessions in a timely manner. If an insurance provider is changed by the client whilst still attending sessions with the Psychologist the client will be responsible for payment of the sessions should the Psychologist not be registered with the new insurer. It is the clients responsibility to ensure that the Psychologist is registered with their insurance provider prior to commencement of any sessions. If the Psychologist is not registered with the insurer or cannot obtain payment from the insurer for any reason, or if there is a shortfall in the payment made by the insurer the client is liable for payments of any sessions already completed.
If sessions are being funded by an insurer the client is liable to pay for any missed, late or cancelled sessions as these are not covered by the policy.
The client holds primary responsibility for ensuring the funding of sessions is in place, the psychologist is willing to keep track of session numbers to support the client in this.
Brief extension reports will be covered within session fees however if a more detailed report is required for any reason, including extension requests, this will be invoiced (see fees for additional services section).